Page 164 - Tata_Chemicals_yearly-reports-2021-22

Integrated Annual Report 2021-22

2. List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder group.
Whether Channels of communication Frequency of
identified as engagement Purpose and scope of engagement
Stakeholder Vulnerable & (Email, SMS, Newspaper, Pamphlets, (Annually / including key topics and concerns raised
Group Advertisement, Community Meetings,
Marginalised Half yearly/ during such engagement
group (Yes/No) Notice Board, Websites) Quarterly)
Shareholders No Annual General Meeting, shareholder meets, Ongoing Share price appreciation, dividends,
email, Stock Exchange (SE) intimations, profitability and financial stability, robust ESG
investor / analysts meet / conference calls, practices, climate change risks, cyber risks,
annual report, quarterly results, media growth prospects
releases, Company / SE website

Employees No Senior leaders’ communication / talk / forum, Ongoing Responsible Care (RC), innovation, operational
town hall briefing, goal setting and efficiencies, improvement areas, long-term
performance appraisal meetings/review, strategy plans, training and awareness,
exit interviews, arbitration / union meetings, responsible marketing, brand communication,
wellness initiatives, engagement survey, health, safety and engagement initiatives
email, intranet, flat screens, websites, poster
campaigns, house magazines, confluence,
circulars, quarterly publication, newsletters
Customers No Website ECRM, distributor / retailer / direct Ongoing Product quality and availability, responsiveness
customer / achievers’ meets, senior leader- to needs, aftersales service, responsible
customer meets / visits, customer plant guidelines / manufacturing, climate change
visits, COO club, key account management disclosures, life cycle assessment
workshops, focus group discussion,
trade body membership, complaints
management, helpdesk, conferences,
joint BD plans, information on packaging,
customer surveys, NPS
Suppliers / No Prequalification / vetting, communication Ongoing Quality, timely delivery and payments,
Partners and partnership meets, plant visits, MoU and ESG consideration (sustainability, safety
framework agreements, trade association checks, compliances, ethical behaviour), ISO
meets/seminars, professional networks, and OHSAS standards, collaboration and
Bhagidhari Sabha, contract management digitalisation opportunities
/ review, product workshops / on site
presentations, satisfaction surveys, Pro Care
helpdesk
Government No Advocacy meetings with local / state Ongoing Strong ESG practices (climate change roadmap,
/ national government and ministries, frameworks for sustainability and beyond
seminars, media releases, conferences, compliance and RC, changes in regulatory
membership in local enterprise partnership frameworks, skill and capacity building,
and industry bodies (ICC, IMA, CII, CIA, employment, environmental measures),
ESAPA, RC, UNGC) policy advocacy, timely contribution to
exchequer/ local infrastructure, proactive
engagement
Communities Yes Meets (of community / local authority and Ongoing RC, waste management, integrated water
town council / committee / location head management, clean water, climate
/ SWOT council), community visits and change impacts, community development,
projects, partnership with local charities, self-sustainability, livelihood support, disaster
volunteerism, seminars / conferences relief, support of the United Nations
Sustainable Developement Goals (UN SDGs)
building capacity of future leaders, digital
ecosystem development

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