Page 104 - Tata Chemical Annual Report_2022-2023

Integrated Annual Report 2022-23 01-83 84-192 193-365
Integrated Report Statutory Reports Financial Statements
Business Responsibility &
Sustainability Report

PRINCIPLE 4 - Businesses should respect the interests of and be responsive to all its stakeholders Stakeholder Whether Channels of communication (Email, SMS, Frequency of Purpose and scope of engagement
Essential Indicators Group identified as Newspaper, Pamphlets, Advertisement, engagement including key topics and concerns
1. Describe the processes for identifying key stakeholder groups of the entity. Vulnerable & Community Meetings, Notice Board, (Annually/ raised during such engagement
Marginalised Website), Other Half yearly/
The Company has identified its internal and external group of stakeholders and below listed stakeholder groups have Group (Yes/No) Quarterly /
an immediate impact on the operations and working of the Company. This includes Employees, Shareholders, Customers, others – please
Communities, Suppliers, Partners and Vendors. specify)
Government No Working with local / state / national Ongoing Strong ESG practices (climate change
2. List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder group. government and ministries, seminars, roadmap, frameworks for sustainability
media releases, conferences, membership and beyond compliance and RC, changes
Stakeholder Whether Channels of communication (Email, SMS, Frequency of Purpose and scope of engagement
Group identified as Newspaper, Pamphlets, Advertisement, engagement including key topics and concerns in local enterprise partnership and industry in regulatory frameworks, skill and capacity
Vulnerable & Community Meetings, Notice Board, (Annually/ raised during such engagement bodies (ICC, IMA, CII, CIA,ESAPA, RC, UNGC, building, employment, environmental
Marginalised Website), Other Half yearly/ Labour Union, Federal Mine Safety & Health measures), policy advocacy, timely
Group (Yes/No) Quarterly / Association, State Environmental Agencies, contribution to exchequer/ local
others – please Kenya Association of Manufacturers, infrastructure, proactive engagement
specify) Kenya Chamber of Mines, Kenya National
Chamber of Commerce & Industry)
Shareholders No Annual General Meetings, other shareholder Ongoing Share price appreciation, dividends, Communities
meetings, email communications, Stock profitability and financial stability, robust Yes Meets (of community / local authority and Ongoing RC, waste management, integrated water
Exchange (SE) intimations, investor / ESG practices, climate change risks, cyber town council / committee / location head management, clean water, climate change
analysts meet / conference calls, Annual risks, growth prospects / SWOT council), community visits and impacts, community development, self-
Reports, quarterly results, media releases, projects, partnership with local charities, sustainability, livelihood support, disaster
Company / SE website volunteerism, seminars / conferences relief, support of the United Nations
Focussed Group Discussions with Sustainable Development Goals (UN
Employees No Senior leaders’ communication / talk / Ongoing Responsible Care (RC), innovation, Communities / local authorities / location SDGs) building capacity of future leaders,
forum, town hall briefing, goal setting operational efficiencies, improvement heads, community visits and projects, digital ecosystem development
and performance appraisal meetings/ areas, long-term strategy plans, training partnership with NGOs, volunteerism.
review, exit interviews, arbitration / and awareness, responsible marketing,
union meetings, wellness initiatives, brand communication, health, safety and Leadership Indicators 3. Provide details of instances of engagement with, and
engagement survey, email, intranet, flat engagement initiatives 1. Provide the processes for consultation between actions taken to, address the concerns of vulnerable/
screens, websites, poster campaigns, house stakeholders and the Board on economic, environmental, marginalised stakeholder groups.
magazines, confluence, circulars, quarterly
publication, newsletters and social topics or if consultation is delegated, how is The Company follows an integrated development approach
feedback from such consultations provided to the Board. which specifically targets the disadvantaged, vulnerable
Customers No Website ECRM, distributor / retailer / direct Ongoing Product quality and availability, and marginalised stakeholders. It has been the Company’s
customer / achievers’ meets, senior leader responsiveness to needs, aftersales service, The Company's management regularly interacts with its key constant endeavour to focus on inclusive and collaborative
customer meets / visits, customer plant responsible guidelines / manufacturing, stakeholders i.e. investors, customers, suppliers, employees,
visits, COO club, key account management climate change etc. The Company also has a Safety, Health, Environment growth. The Company began its journey a few years ago
workshops, focus group discussion, and Sustainability (SHES) Committee which updates the by focussing on Affirmative Action (AA) i.e. disadvantaged
trade body membership, complaints, progress on the actions taken to the Board and takes inputs communities and while the Company continues to progress
management, helpdesk, conferences, and guidance from the Board on a quarterly basis. on this roadmap, it has expanded its focus on diversity to
joint BD plans, information on packaging, additionally cover gender diversity, disadvantaged regions
customer surveys, NPS and person with disability, LGBTQ all of which are important
2. Whether stakeholder consultation is used to support the
Suppliers / No Prequalification / vetting, communication Ongoing Quality, timely delivery and payments, identification and management of environmental, and segments that can help create a more sustainable
Partners and partnership meets, plant visits, ESG consideration (sustainability, safety social topics (Yes / No). If so, provide details of instances organisation. Towards this objective, the Company has
MoU and framework agreements, trade checks, compliances, ethical behaviour), as to how the inputs received from stakeholders on these reconstituted its current Affirmative Action Council into a
association meets/seminars, professional ISO and OHSAS standards, collaboration Diversity Council (‘DC’). The organisation has instituted DC
networks, Bhagidhari Sabha, contract and digitalisation opportunities topics were incorporated into policies and activities of led by the MD & CEO and Senior Leaders to focus on these
management / review, product workshops the entity. identified areas of AA agenda. The Company’s leadership
/ on site presentations, satisfaction surveys, Yes, through materiality study, the Company engages with drives the AA agenda across the organisation with passion
Pro Care helpdesk its stakeholders in terms of identifying and prioritising the and commitment. The Company’s integrated development
issues pertaining to economic, environmental and social interventions are based on the framework linked to the UN
topics. (For further details, please refer to the section on SDGs and has the following elements: building economic
Stakeholder Engagement on Page No. 48). capital, ensuring environmental integrity, enablers for
social, economic and environmental development and

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