Page 51 - Tata Chemical Annual Report_2022-2023

Integrated Annual Report 2022-23 01-83 84-192 193-365
Integrated Report Statutory Reports Financial Statements
Stakeholder Engagement

Ensuring Stakeholder Engagement

for Holistic Growth

We believe we have an obligation to address the suggestions and concerns of our stakeholders. We feel it is essential to We undertake regular engagement exercises to measure the quality of our relationships with our stakeholders
build and nurture trusted relationships, and strengthen our reputation as a responsible and sustainable organisation. This and make informed decisions. This is essential to our purpose of serving society through science, and creating
will help propel our inclusive and sustainable growth objective, and help us transcend our business goals to positively value for our stakeholders.
impact all our stakeholder groups.

Customers Shareholders Employees Suppliers / Partners Government Community / Society

KPI KPI KPI KPI KPI KPI
Product quality and availability, Dividends, profitability and financial Responsible Care (RC), innovation, Quality, timely delivery and payments, Strong ESG practices (climate change RC, waste management, integrated
responsiveness to needs, after-sales stability, robust ESG practices, operational efficiencies, improvement ESG consideration (sustainability, roadmap, frameworks for sustainability water management, clean water,
service, responsible guidelines / climate change risks, cyber risks, areas, long-term strategy plans, training safety checks, compliances, ethical and beyond compliance and RC, climate change impacts, community
manufacturing, climate change growth prospects and awareness, responsible marketing, behaviour), ISO and OHSAS standards, changes in regulatory frameworks, skill development, self-sustainability,
disclosures, life cycle assessment brand communication, health, safety collaboration and digitalisation and capacity building, employment, livelihood support, disaster relief,
Engagement Methods and engagement initiatives opportunities environmental measures), policy support of the UN SDGs building
Engagement Methods Annual general meeting, shareholder advocacy, timely contribution to capacity of future leaders, digital
Website ECRM, distributors / retailers/ meets, emails, Stock Exchange (SE) Engagement Methods Engagement Methods exchequer/local infrastructure, eco-system development
direct customers / achievers’ meets, intimations, investor/analyst meets/ Senior leaders’ communication/ Pre-qualification/vetting, proactive engagement
senior leader-customer meets / visits, conference calls, annual reports, talk/forum, town hall briefing, goal communication and partnership Engagement Methods
customer plant visits, COO club, key quarterly results, media releases, setting and performance appraisal meets, plant visits, MoUs and Engagement Methods Meets (of community/local authority
account management workshops, Company/SE website meetings/reviews, exit interviews, framework agreements, trade Advocacy meetings with local/state/ and town council/committee/location
focus group discussions, trade union meetings, wellness initiatives, association meets/seminars, national governments and ministries, head/SWOT council), community
body memberships, complaints engagement surveys, emails, professional networks, Bhagidhari seminars, media releases, conferences, visits and projects, partnerships with
management, helpdesk, conferences, intranet, flat screens, websites, Sabha, contract management/ membership in local enterprise local charities, volunteerism, seminars/
joint BD plans, information on poster campaigns, house magazines, review, product workshops/on-site partnerships and industry bodies conferences
packaging, customer surveys, NPS confluence, circulars, quarterly presentations, satisfaction surveys, (ICC, IMA, CII, CIA, ESAPA, RC, UNGC)
publications, newsletters Pro Care helpdesk

Material Matters Material Matters Material Matters Material Matters Material Matters Material Matters

M1 M2 M4 M5 M6 M1 M2 M7 M1 M3 M11 M13 M1 M3 M4 M12 M1 M4 M7 M8 M1 M2 M7 M9
M7 M9 M10 M15 M16 M15 M20 M14 M16 M17 M18 M11 M15 M16
M19

Location: Mithapur Plant
Picture Credit: Chirag R. Parmar
48 49