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01 INTEGRATED 73 STATUTORY 178 FINANCIAL
Integrated Annual Report 2021-22 REPORT REPORTS STATEMENTS
Building Trusted
Relations with
Stakeholders
Building Trusted Relations Stakeholders KPI Engagement Methods Material Matters

with Stakeholders Product quality and availability, Website ECRM, distributor / retailer / direct customer M1 M2 M3
responsiveness to needs, aftersales
/ achievers’ meets, senior leader-customer meets /
We have an obligation to address the suggestions and concerns of our stakeholders Customers service, responsible guidelines / visits, customer plant visits, COO club, key account M4 M5 M6
manufacturing, climate change
management workshops, focus group discussion,
to build trusted relationships and strengthen our reputation as a responsible and disclosures, life cycle assessment trade body membership, complaints management, M7
sustainable organisation. We undertake engagement exercises to measure the quality helpdesk, conferences, joint BD plans, information on
of relationships with them and make informed decisions. This is essential to our packaging, customer surveys, NPS
purpose of serving society through science and creating value for our stakeholders.

Quality, timely delivery and payments, Prequalification/vetting, communication and M4 M8 M9
ESG consideration (sustainability, partnership meets, plant visits, MoU and framework
safety checks, compliances, agreements, trade association meets/seminars, M12 M14
Suppliers / ethical behaviour), ISO and OHSAS professional networks, Bhagidhari Sabha, contract
Stakeholders KPI Engagement Methods Material Matters Partners standards, collaboration and
digitalisation opportunities management/review, product workshops/on site
presentations, satisfaction surveys, Pro Care helpdesk
Dividends, profitability and Annual General Meeting, shareholder meets, email, M3 M4 M12
financial stability, robust ESG Stock Exchange (SE) intimations, investor/analysts
practices, climate change risks, meet/conference calls, annual report, quarterly results,
Shareholders cyber risks, growth prospects media releases, Company/SE website Strong ESG practices (climate change Advocacy meetings with local/state/national
roadmap, frameworks for sustainability government and ministries, seminars, media releases, M1 M2 M3
and beyond compliance and RC, conferences, membership in local enterprise M7 M10 M11
Government changes in regulatory frameworks, skill partnership and industry bodies (ICC, IMA, CII, CIA,
and capacity building, employment, M12
environmental measures), policy ESAPA, RC, UNGC)
advocacy, timely contribution to
exchequer/local infrastructure,
Responsible Care (RC), innovation, Senior leaders’ communication/talk/forum, town M4 M9 proactive engagement
operational efficiencies, hall briefing, goal setting and performance appraisal
improvement areas, long-term meetings/review, exit interviews, arbitration/ M13 M15
Employees strategy plans, training and union meetings, wellness initiatives, engagement
awareness, responsible marketing, survey, email, intranet, flat screens, websites, poster RC, waste management, Meets (of community/local authority and town M1 M2 M3
brand communication, health, campaigns, house magazines, confluence, circulars, integrated water management, council/committee/location head/SWOT council),
safety and engagement initiatives quarterly publication, newsletters clean water, climate change community visits and projects, partnership with local M4 M7 M8
Community / impacts, community charities, volunteerism, seminars/conferences
Society development, self-sustainability, M10 M12
livelihood support, disaster relief,
support of the UN SDGs building
capacity of future leaders, digital
ecosystem development

Location: Mithapur
Picture Credit: Chirag R. Parmar

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