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Litigations and claims (refer notes 2.3.5, 2.27, 21 and 47 to the Consolidated Financial Statements)
           The Key Audit Matter                              How the matter was addressed in our audit
           the group operates in various countries exposing it to a variety   Our audit procedures included:
           of different laws, regulations and interpretations thereof.  the   •     obtaining an understanding of actual and potential
           provisions and contingent liabilities relate to ongoing litigations   outstanding litigations and claims against the  group from
           and claims with various authorities.  litigations and claims may   the respective entity’s in-house  legal Counsel and other
           arise from direct and indirect tax proceedings, legal proceedings,   senior personnel of the group and assessing their responses.
           including regulatory and other government/department
           proceedings,  as  well  as  investigations  by  authorities  and   •     assessing status of the litigations and claims based on
           commercial claims.
                                                                correspondence between the  group and the various tax/
                                                                legal authorities and legal opinions obtained by the group.
           resolution of litigations and claims proceedings may span over
           multiple years beyond 31 March 2020 due to the complexity   •     testing completeness of litigations and claims recorded by
           and  magnitude  of the  legal  matters  involved  and may involve   assessing the group’s legal expenses and the minutes of the
           protracted negotiation or litigation.
                                                                Board meetings.
           the computation of a provision or contingent liability requires   •     assessing and challenging the  group’s estimate of the
           significant judgement by the  group because of the inherent   possible outcome of litigations and claims. this is based on
           complexity in estimating future costs. the amount recognised as   the applicable tax laws and legal precedence by involving
           a provision is the best estimate of the expenditure. the provisions   our tax specialists in taxation related matters. [and internal/
           and contingent liabilities are subject to changes in the outcomes   external legal counsel.
           of litigations and claims over time as new facts emerge as each
           legal case progresses and positions taken by the group.  •     evaluating judgements made by the group by comparing
                                                                the estimates of prior year to the actual outcome;
           there is inherent complexity  and magnitude  of  potential
           exposures is significant across the group. Significant judgment is   •     assessing and testing the adequacy and completeness of the
           necessary to estimate the likelihood, timing and amount of the   group’s disclosures in respect of litigations and claims.
           cash outflows, interpretations of the legal aspects, legislations and
           judgements previously made by the authorities. accordingly, this
           is identified as a key audit matter.


































           236  I  Integrated annual report 2019-20
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