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Integrated Report Statutory Reports Financial Statements
Integrated Annual Report 2020-21 Engaging with Our 60-146 147-300
Stakeholders

engaging with our stakeholders
Material aspects and its context Impact on our value creation Mitigating actions

M4 Adverse incidents (loss Continual improvement in responsible
of life, lost days, damage manufacturing and lead indicator tracking We ensure an open dialogue with all stakeholders to understand and consider their needs when
Health & safety to assets, environment) Felt leadership and stakeholder engagement to making strategic and operational decisions. This helps us build long-term relationships, deliver
Our employees face risks of due to safety gaps may promote safety culture
working with hazardous chemicals impact business operations, Digitalisation and data analytics sustainable performance and create value for all.
at power plants, occupational reputation, relationships and Safety risk assessment and audit
health & safety (OHS) and lead to increase in insurance Topics Relevant Material Various Platforms/
complacent individual behaviour premium Discussed Issues Forums of Engagement

M5 Inefficient production Constantly transitioning Annual General Meeting (AGM) and other shareholder
processes can increase our to cleaner fuels shareholder/Investors M3 M4 M12 meets, Periodic email communications and Stock
energy costs and carbon footprint, Energy audits Growth in share price and dividends, profitability, Exchange intimations, investor/analysts meet/conference
Being energy-intensive, chemical industry diminishing our competitive Energy efficiency sustainability practices, climate change risks, robust calls, annual report, quarterly results, media releases,
is impacted by volatility in energy prices advantages projects across sites governance, financial stability, growth prospects Company/Stock Exchanges website
and availability and the growing concern
for the environment (cleaner fuels) Website ECRM, distributor / retailer / direct customer meets,
Customers M1 M2 M3 senior leaders customer meets / visits, customer plant visits,
Addressing Medium Critical Material Aspects Consistent quality and availability, responsiveness to COO club, achievers meet, Key Account Management
M6 systems to track and assess incidents related to product spills, needs, aftersales service, sustainability, responsible M4 M5 M6 workshops, focus group discussion, membership in trade
transport accidents and product and packaging quality. This guidelines, climate change disclosures, responsible bodies, complaints management, helpdesk, conferences,
Customer engagement joint business development plans, information on packaging,
We constantly engage with customers to meet their needs of prevents serious incidents and protects our reputation. manufacturing, life cycle assessment M7 customer surveys, Net Promoter Score
value-added products and responsive services. This ensures high M11
customer satisfaction and retention. Diversity
M7 We undertake programmes such as Tata LEAD and Tata suppliers/Partners M4 M8 M9 Supplier prequalification/vetting, communication
Community engagement Affirmative Action alongside employment, entrepreneurship and Quality, timely delivery and payments, sustainability meets, supplier plant visits, partnership meetings, MoU
agreements, trade association meets/seminars, professional
We undertake social initiatives globally to drive socio-economic education initiatives to drive diversity across race, sex and age. performance, safety checks, compliances, ethical M12 M14 networks, Bhagidhari Sabha, contract management/review,
development, protecting the environment and biodiversity and Presence of diverse perspectives is enabling problem-solving behaviour, ISO and OHSAS standards, collaboration product workshops/on site presentations, framework
towards supporting the community during emergencies. This and innovation across the organisation, positioning us to grow opportunities, digitalisation opportunities agreements, satisfaction surveys, Pro Care helpdesk
ensures business and societal growth and adherence to regulatory global operations.
requirements, thereby enhancing our reputation among M12 Advocacy meetings with local/state/national government
global investors. Government M1 M2 M3
ethics and Governance Climate change roadmap, sustainability frameworks, and ministries, seminars, media releases, conferences,
M8 membership in local enterprise partnership, industry body
As a Tata Group company, we have high standards of ethical policy advocacy, plastic waste management, M7 M10 M11
Product stewardship practices. We ensure integrity and ethical practices across all our developing of framework beyond compliance and memberships (ICC, IMA, CII, CIA, ESAPA)
We, along with our supply chain, are undertaking initiatives to dealings as well as those involving our supply chain partners responsible care (RC), timely contribution to exchequer/ M12
make our operations safer and more sustainable across the value who are required to follow practices on human rights, anti- local infrastructure, proactive engagement, skill and
chain (manufacturing, storage, transport, consumption, disposal bribery and anti-corruption. We are constantly improving our capacity building, sustainable livelihood, clean and
and recycling). This enhances our competitiveness and enables us governance framework and policies by benchmarking to best safe environment
to meet the growing expectations for sustainable products from practices and creating awareness of the Tata Code of Conduct.
regulators and customers. employees Senior leaders’ communication/talk /forum, town hall
M13 M4 M9
M9 Responsible Care, innovation, operational efficiencies, briefing, goal setting and performance appraisal meetings/
employee engagement review, exit interviews, arbitration/union meetings,
Performance standards for Contractors / suppliers improvement areas, employee engagements / M13 M15 wellness initiatives, focus on workplace safety, employee
We have robust processes (conducting audits and sustainability Our people focus on nurturing their passion and commitment benefits, long-term strategy plans, training, awareness, engagement survey, email updates, intranet, flat screens,
assessments) to onboard contractors, suppliers and partners through multiple wellness, learning and development, responsible marketing, brand communication, health websites, poster campaigns, house magazines, confluence,
having appropriate skills and following robust practices. Further, we engagement, building team management skills, reward and and safety circulars, quarterly publication, intranet, newsletters
support them in building robust systems. This enables us to execute recognition initiatives. We encourage cross-geography and cross-
operations efficiently and ensures win-win relationships. functional deputations to rejuvenate enthusiasm. These initiatives
make us a great place to work with high level of employee
M10 Community/society M1 M2 M3 Community meetings/visits, local authority and town
engagement and satisfaction index, resulting in higher work
spills productivity to achieve desired goals together. Responsible Care, waste management issues, self- council/committee meetings, location head’s meet, SWOT
We follow global best practices for product handling, storage, sustainability, integrated water management plans, M4 M7 M8 council meets, community projects, partnership working
with local charities, volunteerism, seminars/ conferences
transportation and distribution. We also encourage and train our Roadmaps for Cleanwater Initiative Community
distribution value chain to adopt similar practices. We have put Development agreement, Livelihood support, M10 M12
Disaster relief
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