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Integrated report Statutory reportS Financial StatementS

Engaging with our Stakeholders

Engaging effectively with stakeholders enables us to understand and respond to
their interests and expectations. It is an important driver for building long-term
relations which facilitates us in delivering on our strategy.

Importance of material issues in business context and how we address them

Highly Critical Material Aspects
Relevant
Key stakeholders and their Material Various Platforms/Forums
relevant matters of Engagement
Issues
Shareholder and Investors M3 M12 Annual General Meeting (AGM), Integrated Report to
Appreciation in share price and growth in dividends, shareholders, investor/analysts meets, quarterly results, media
business profitability and sustainability, high-level of releases, company website, reports to stock exchanges
corporate governance, environmental sustainability,
financial stability and development prospects
Customers M1 M2 Distributor /retailer/ direct customer meets, senior leaders
Consistent quality, responsiveness to needs, customer meets/visits, customer plant visits, COO club, achievers
aftersales service, sustainability, responsible M5 M6 meet, KAM workshops, focus group discussion, membership
guidelines, climate change disclosures, Sustainability M7 in trade organisation /associations, complaints management,
Performance, Responsible Mining Code, product helpdesk, conferences, joint business development plans,
quality and high-value products, Health & Safety, information on packaging, customer surveys. CDP climate, water
Responsible marketing and supply chain reporting

Suppliers/Partners M2 M9 Supplier prequalification/vetting, suppliers meets, supplier plant
Quality issues, timely delivery, sustainability visits, partnership meetings, MoU agreements, trade association
performance, safety checks, compliances, ethical M12 meets/seminars, professional networks, Bhagidhari Sabha,
behaviour, ISO and OHSAS Standards, on time contract management/review, product workshops/on site
payment presentations, framework agreements

Government M3 M5 Advocacy meetings with local/state/national government and
Climate change roadmap, sustainability frameworks, ministries, seminars, media releases, conferences, membership in
policy advocacy, discussions on Plastic Waste M10 M11 local enterprise partnership, membership in industry bodies such

Management Rule, framework beyond compliance M9 M12 as ICC, BCCI, CII, etc.
and responsible care, timely contribution to
exchequer, proactive engagement, contribution
to local infrastructure, skill and capacity building,
sustainable livelihood, clean and safe environment
Employees M2 M9 Senior leaders’ communication/talk, senior leadership forum,
Responsible care, innovation, operational town hall briefing, goal setting and performance appraisal
efficiencies, improvement areas, employee M12 M13 meetings/performance review, exit interviews, arbitration/

engagements, Long Term Strategy Plans, employee M15 union meetings, wellness initiatives, focus on workplace safety,
benefits, training, awareness, brand communication, employee engagement survey, email, intranet, flat screens,
Health & Safety websites, poster campaigns, house magazines, confluence,
circulars, quarterly publication, intranet, theatre workshops
(oorja), newsletters

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