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Material aspects Its context for now and future Impact on our value creation How are we managing
Increased expectations from Our extensive work in the vicinity Focus and alignment on:
M4
stakeholders and community. of our operations has led to a Responsible mining/supply chain
Biodiversity Biodiversity is also our focus to positive impact on the local
preserve the ecosystem. environment and our reputation. Species conservation
Elimination of commodity-driven deforestation in
supply chain
C-SCAPES Centre at Mithapur
Refer to page 38 for more inputs on our biodiversity
initiatives
M5 Rising concern about plastic waste Water and waste management are Focussed assignments on:
and unprecedented threats to land two critical areas we are working Integrated watershed management and rainwater
Water & Waste and marine ecosystems. on with our value chain partners, harvesting
Management government, and the community. Water recycling and reuse
Use of plastic waste as fuel in cement plant
Recyclable packaging material
Bulk transportation to reduce consumption of
packaging materials
Refer to page 42 for more inputs on water and waste
management initiatives

Medium Critical Material Aspects

M6 for human health, safety and environmental innovation. Our commitment to sustaining
stewardship. This makes our products a diverse workforce is helping us expand our
Customer Engagement
Being an innovative science-led company, competitive in a strictly regulated scenario. global operations. We embrace programmes
our business depends on understanding the M9 like Tata LEAD and Tata Affirmative Action and
needs of existing and potential customers. This Performance Standards for Contractors / undertake employment, entrepreneurship and
assists in developing products that provide a Suppliers education initiatives.
value-added proposition. Higher engagements Our business performance and that of our M12
with customers happen through satisfaction contractors, suppliers, and partners are inter- Ethics and Governance
surveys, contact programmes, e-customer care, dependent. We have set high onboarding We are renowned for our integrity and ethics.
ChemConnect call centre, senior leadership visits, standards and ensure they have appropriate Our employees ensure integrity and ethics
annual distributors’ conference, COO club, etc. skills to do business with us. We conduct in all business conduct and dealings. We also
Suppliers Audit programme for critical suppliers
M7 encourage value chain partners to raise the bar
and sustainability assessments during pre- on human rights, anti-bribery and anti-corruption
Community Engagement
A focus on the community in our territories boarding of new ones. Further, we support them measures. We are constantly striving to improve
enables society and our business to grow. It in building robust systems. our governance framework and policies by
enhances our reputation among global investors M10 benchmarking to best practices. Deployment
and helps us meet regulatory requirements. We Spills of ethics policies is done through our Ethics
undertake interventions in building economic Counsellor. Greater awareness of Tata Code of
capital, ensuring environmental integrity, Oil and chemical spills can cause serious damage Conduct is created during Ethics Month.
providing enablers for development and cross to the environment and our business. We have M13
cutting themes of diversity, empowerment and set high standards for product handling, storage, Employee Engagement
affirmative action. transportation, and distribution, and also train
and inform distribution value chain. Incidents It is essential to nurture the passion and
M8 related to product spills, transport accident, bad commitment of our workforce, as their
Product Stewardship products and packaging quality are tracked and interactions with stakeholders have a direct
There is an increasing demand for sustainable assessed for continuous improvement. bearing on our business outcomes. We provide
products, from both regulators and customers M11 learning opportunities, cross-geography
to tackle climate change. We, together with deputations, reward and recognition, and
our value chain ensure that our products Diversity feedback platforms. Developing team
are manufactured, stored, transported, used, Diverse perspectives within organisations management skills is another area of focus.
disposed of and recycled with high regard lead to faster problem-solving and higher

22 I INTEGRATED ANNUAL REPORT 2019-20