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Listening to and Engaging with the Stakeholders

We engage with our stakeholders continually across different mediums, which
helps us understand and cater to their requirements and build a rich network of
relationships. With this, we support the values on which we were founded and
build a sustainable business.

Shareholders and investors Engagement method Relevant matters
To provide accurate, transparent and
timely information to enable them Annual General Meeting, Report to shareholders, Appreciation in share price and growth in
take informed investment decisions Investor/analysts meet, Quarterly results, Media dividends, Business profitability and sustainability,
and ensure business decisions are releases, Company website, Report to stock High-level of corporate governance
taken considering their interests exchange

Suppliers and partners Supplier pre-qualication/vetting, Supplier Timely payment and delivery, Sustained
To develop mutually-beneficial, plant visits, MoUs, Trade association meets/ business and growth, Vendor selection process,
long-term relationships seminars, Professional networks, Bhagidhari Safety, health and wellbeing and human rights
Sabha, Contract management/review, Product of employees of contracting companies/
workshops/ on site presentations, Framework suppliers
agreements
Community Community meetings/visits, Local authority and Legal compliance, especially on safety, health
To uplift the quality of all town council meetings, Location head’s meet, and environmental performance, creating
communities impacted by our Strength, Weakness, Opportunities and Threat jobs, sustained contribution to community
business Committee meetings, Community projects, development, progress on implementation of
Seminar/conferences, Partnership with local social and labour plans
charities, Volunteerism

Customers Distributor/retailer/direct customer meets, Consistent quality, Responsiveness to needs,
To execute our commitment to the Senior leader customer meets/visits, customer After sales service
Tata Group’s ethos of Customer plant visits, Chief Operating Officer's club,
promise achievers meet, KAM workshops, focus group
discussion, membership in trade organisation/
associations, complaints management,
helpdesk, conferences, information on
packaging, complaints management, Joint
business development plans, customer surveys
Employees Senior leaders' communication/talk, Senior Engagement, Training and development, Career
To have fully-engaged and committed leadership forum, Town hall briefing, Goal progression, Health and safety
workforce to drive organisation’s setting and performance appraisal meetings/
growth, while providing them performance review, Exit interviews, Arbitration/
professional growth opportunities union meetings, Wellness initiatives, Focus
on workplace safety, Employee engagement
survey, Email updates, intranet, flat screens,
websites, poster campaigns, house magazines,
confluence, circulars, quarterly publication,
intranet, theatre workshops (Oorja), newsletters
Government and Advocacy meetings with local/state/national Timely contribution to exchequer, Proactive
regulatory bodies government and ministries, Seminars, media engagement, Contribution to local infrastructure,
To ensure proactive approach releases, conferences, Membership in local Skill and capacity building, Sustainable livelihood,
towards compliance and regulatory enterprise partnership, Membership industry clean and safe environment
requirements, setting industry bodies such as ICC, BCCI, CII, CIA, ESAPA,
benchmarks and engaging with EU Salt Association
authorities in policy-making
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