Page 176 - Tata_Chemicals_yearly-reports-2021-22

Integrated Annual Report 2021-22

6. Details of beneficiaries of CSR Projects:
Approximate project-wise beneficiaries and % vulnerable and marginalised groups (scheduled castes, scheduled tribes) are as
mentioned below:
No. of persons % of beneficiaries
S.
No. CSR Project benefitted from CSR from vulnerable and
Projects marginalised groups
1. Okhai and Cluster Development Programme 28,085 17%
2. Agriculture and Livestock Management Skill Development Programmes 11,193 8%
3. Skill Development Programmes 1,963 25%
4. Natural Resource Management & Environment Conservation 8,379 6%
5. Health Care, Nutrition, Safe Drinking Water & Sanitation 72,460 30%
6. Education 64,827 41%
7. Inclusive Growth 12,141 30%
8. Disaster and Infrastructure 1,00,000 11%

Principle 9 – Businesses should engage with and provide value to their consumers in a responsible manner
ESSENTIAL INDICATORS
1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback.
The Company has a well enabled online portal for logging complaints for the existing customers. Complaints are escalated and
resolved within the time bound period depending on nature of complaint.

2. Turnover of products and / services as a percentage of turnover from all products/service that carry information about
As a percentage to total turnover
Environmental and social parameters relevant to the product 100%
(Energy Used, Water Consumed, No. of People involve in production etc.)
Safe and responsible usage 100%
Recycling and/or safe disposal Not applicable
3. Number of consumer complaints in respect of the following:
FY 2021-22 FY 2020-21
Received Pending Received Pending
during the resolution at Remarks during the resolution at Remarks
year end of year year end of year
Data privacy
Advertising
Cyber-security
Delivery of essential services Nil Nil
Restrictive Trade Practices
Unfair Trade Practices
Other

4. Details of instances of product recalls on accounts of safety issues
Number Reasons for recall
Voluntary recalls
Forced recalls Nil Not applicable

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